1. Digital item orders

Brightskins sells digital in-game items. Once an item has been successfully delivered or accepted through Steam trade, the order is generally final unless applicable law requires otherwise.

2. When refunds may be available

• The selected item became unavailable before purchase or delivery.
• Payment was captured but the order could not be completed after reasonable retry attempts.
• A duplicate payment or clear technical error occurred.
• Support confirms that cancellation is appropriate before delivery is completed.

3. When refunds may be refused

• The user provided an incorrect or unavailable Steam trade URL.
• The user accepted or received the delivered item.
• The order is blocked due to fraud checks, chargeback abuse, or violation of the Terms and Conditions.
• External Steam restrictions prevent delivery after the user confirmed incorrect account information.

4. How to request a refund

Contact support through the Contacts page and include your order ID, Steam account, payment email, and a short description of the issue. Refund review times depend on payment provider processing and order investigation.